Centro de ayuda
CasaVacacional helps make sharing easy, enjoyable, and safe. We verify personal profiles and listings, maintain a smart messaging system so hosts and guests can communicate with certainty, and manage a trusted platform to collect and transfer payments.
CasaVacacional puts hosts and travelers at ease with features like Verified ID and public reviews. Having a Verified ID indicates that you've completed a specific set of verifications—offline ID, online ID, profile photo, email address, and phone number. Hosts and guests also build trust and cultivate their reputations by writing reviews about their experiences after each trip.
Our messaging system ensures that communication between hosts and guests stays on CasaVacacional so your contact information remains private until you have a confirmed reservation. For your peace of mind, we've added reporting features so you can easily notify us if you ever feel uncomfortable.
Our convenient payment system supports many currencies and several types of payment and payout methods. CasaVacacional collects guest payments from the moment they make a reservation and waits until 24 hours after arrival before releasing funds to the host. This way, guests and hosts can feel confident knowing that CasaVacacional will process and deliver payments when a reservation is honored.