Centro de ayuda
Welcome Your Guests
Once you have a confirmed reservation, it’s time to prepare for your guests! From tidying your space and coordinating key exchange to greeting your guests and giving them neighborhood tips, hosting on CasaVacacional is an artform.
Preparing your space
Give your guests a clean space to come home to and make sure they have everything they'll need for a comfortable stay, whether it’s an extra set of towels, cream and sugar for coffee, maps to find their way, or instructions for how to access the internet. If you like, you can make their stay extra special by surprising them with a bottle of wine or hand-written welcome note.
Coordinating arrival and departure
Use our messaging system to arrange the details of your guest’s arrival and departure. Let your guest know if you’ll greet them in person or tell them where they can find your key.
Being available during your guest’s stay
During reservations, be available to help remedy any issues that may arise. If you'll be out of the area, provide your guests with a designated and reliable point of contact.
Genuine reviews are the cornerstone of CasaVacacional's trusted community. You have 14 days to write a review and share comments about your experience with your guest. Your guest also has the opportunity to review you and your space, too!